| Q1: |
Why should I name
my messages? |
| A1: |
Once your messages have been recorded, you may need them
again in the future, so naming your message will help you find
it. Remember that it is important that you give it a name that
is unique and that you will understand so you can find it
again later. So "001" is probably less helpful than
"Welcome_MainNumber_Weekday". Do not put in file extensions
like .wav or .mp3 - the system will add them when the
recordings are delivered. |
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|
| Q2: |
How are the costs of my recording
worked out? |
| A2: |
Prompt costs are based on the number of words you have
requested at the rate for the voice that you have chosen. That
is a minimum charge for up to 50 words in any one message and
a further amount per word over 50 words in the same message.
Please note that web-sites are counted as at least 4 words:
"www." is one word, the site name is a second word, ".co" is
the third word and ".uk" is the fourth word. |
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|
| Q3: |
I want to choose a voice, but the name
is in red and I can't select it nor find it in the Voice
Manager. |
| A3: |
If the voice you have chosen shows up in red, that voice
is temporarily unavailable. You may select another voice, or
try again another day. |
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|
| Q4: |
Where can I use these
recordings? |
| A4: |
All recordings provided by VoiceStudio are on license
only. If you wish to buy the copyright of these recordings,
please contact Adviweb directly. |
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|
| Q5: |
What does the status
mean? |
| A5: |
Draft: saved for later use, not paid for
yet. You can edit it or delete
it.
Recording: the script has been sent to
the voice artist and will be recorded soon. It can?t be edited
or deleted at this stage.
In Queue: it has
been recorded by voice artist, passed QA and it?s in a queue
to be converted to your requested file format. It can?t be
edited or deleted at this stage.
Complete:
the recording is complete, you can download it from your home
page if you wish. No further action will be taken by
VoiceStudio. It can?t be edited or deleted at this
stage. |
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|
| Q6: |
For how long are my recordings stored
on line? |
| A6: |
You audio will be stored on-line as long as you continue
to use the VoiceStudio. If you do not access your account for
6 months, we will notify you via Email and by post (if you
enter your postal address) to let you know and, if we have not
heard from you for two weeks after that, your audio will be
permanently deleted. |
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| Q7: |
Can you help with
script-writing? |
| A7: |
Of course! We have a team of wcript-writers to help you
create the perfect script. This is an additional service and
is available to our corporate customers as standard. If you
would like to use this service, please Email us and we will give you all the
information you need. |
